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FAQ

ORDER CHANGING QUESTIONS:

I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS?

I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?

I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?

GENERAL QUESTIONS:

WHY DON'T YOU HAVE A PHONE NUMBER?

WHAT ARE YOUR HOODIES MADE OF?

SHIPPING AND HANDLING QUESTIONS:

HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?

I DIDN'T RECEIVE ALL MY ITEMS, HOW COME?

CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.

RETURNS AND REFUNDS

IF YOU NEED TO RETURN, EXCHANGE OR REFUND YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: hello@embassyfashionusa.com

INSTRUCTIONS ON RETURNS

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:

Our Guarantee To Our 50,000+ Customers:

We truly believe we have some of the best handcrafted apparel in the world. If you don't have a positive experience with us for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be pretty scary, so we want you to know there is ZERO risks in buying something and trying it out. If you don't like, no hard feelings we'll make it right.

We have 24/7/365 ticket and email support.  Please contact us if you need assistance at hello@ultimatefad.com. We will respond within 24 hours.